Refund policy

 

Returns & Exchanges

We hope you love your new Fluitas jewelry! However, if you’re not completely happy or simply changed your mind, we are more than happy to help you with a return or exchange..

 

Can I return or exchange my item?

Yes! We offer a 14-day return and exchange window starting from the day your package is delivered.

 

To qualify for a return:

- Items must be in their original condition, unworn, and without signs of wear or damage.

- Items must be returned in their original packaging.

- Damaged Items: If your item arrives faulty, please contact us within 48 hours with photos so we can assist you.

 

Important Notes & Exclusions:

- Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive faulty.

- Non-Returnable: Sale items, Gift Cards, and worn jewelry are final sale.

- Shipping: Return shipping costs are the responsibility of the customer, unless the item is faulty. Original shipping fees are non-refundable.

 

How to Start a Return

Please email us at info@fluitas.com with the following details:

- Full Name & Order Number

- Email address used at checkout

- Reason for return

- Would you prefer a Refund, Exchange, or Store Credit?